Sequin Jadore gown, JX2021, size 12

At Wedding Nest, we understand the significance of finding the perfect wedding dress, bridesmaids dresses, prom/grad dresses, and gowns for your special day. Our commitment is to provide an unparalleled shopping experience for exquisite wedding dresses from local and international bridal designers across Australia.

1. Order Cancellation:

• You have a 48-hour window from the time of purchase to cancel your order. Please contact our customer support team at [email protected] within this period with your order number and reason for cancellation.

2. Returns Eligibility:

• We accept returns within 30 days from the date of purchase.
• Items must be in their original, unworn condition with all tags attached to be eligible for a return.

3. Exchanges:

• We understand that preferences may change. Wedding Nest allows exchanges for items of equal or lesser value. To initiate an exchange, please contact our customer support team at exchange@weddingnest.com.au within the 30-day return period.

4. Custom and Made-to-Order Dresses:

• Customized or made-to-order dresses are not eligible for return unless there is a manufacturing defect or an error on our part. In such cases, please contact our customer support team for assistance.

5. Defective or Incorrect Items:

• In the rare event that you receive a defective or incorrect item, we will cover the return shipping costs and provide a full refund or replacement.

6. Return Process:

• To initiate a return or exchange, please contact our customer support team at returns@weddingnest.com.au within the specified return period. Provide your order number and a detailed reason for the return or exchange.

7. Refund Processing:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

8. Shipping Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.

9. Cancellation/Return/Exchange Conditions:

• Wedding Nest reserves the right to refuse returns or exchanges that do not meet the outlined conditions.

10. Contact Information:

• For any questions or concerns regarding our cancellation, return, or exchange policy, please contact our customer support team at support@weddingnest.com.au

11. Policy Updates:

• Wedding Nest reserves the right to update or modify this policy at any time. Please review this page periodically for any changes.

Thank you for choosing Wedding Nest. We are dedicated to ensuring your bridal shopping experience is stress-free and memorable.